Privacy Policy

This Privacy Policy explains how [Your Pty Ltd legal entity name] (ABN [Your ABN]), trading as AussieTreeRules ("we", "us"), handles your personal information. We are a lead-referral service that connects people with independent, licensed arborists. Because we disclose personal information to third parties for a benefit, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), regardless of our turnover.

1. What we collect

When you submit an enquiry we collect: your name, phone number, email (optional), suburb, property address (optional), details about your tree/job, and your consent choices. We also collect limited technical data (see Cookies). We do not seek sensitive information and ask that you do not send it.

2. Why we collect it and how we use it

• To match your enquiry with licensed arborists who service your area.
• To pass your enquiry to those arborists so they can contact you to quote.
• To respond to you and improve our service.
• With your separate opt-in, to send you occasional tips and offers (you can unsubscribe any time).

3. Who we share it with (third-party disclosure)

We disclose your enquiry to one or more independent licensed arborist businesses matched to your location, who may contact you by phone, SMS or email to quote. We receive a referral fee from arborists for this introduction. Those arborists are independent businesses; once we pass on your enquiry they handle your information under their own privacy practices, and you contract directly with them. We may also use trusted service providers (e.g. hosting, analytics) under confidentiality obligations.

4. Your consent and contact (Spam Act & Do Not Call)

By ticking the consent box on our form you consent to your enquiry being shared with matched arborists and to being contacted about it by phone, SMS and email. This consent applies to your enquiry and, for that enquiry, operates despite any listing you may have on the Do Not Call Register. You can withdraw consent or ask not to be contacted at any time by emailing privacy@treeremovalrules.com.au.

5. Retention and security

We keep enquiry data only as long as needed for the purposes above and to meet legal obligations, then delete or de-identify it. We take reasonable steps to protect your information (access controls and encryption in transit). If a data breach likely to cause serious harm occurs, we will notify affected individuals and the OAIC as required.

6. Overseas disclosure

Some of our service providers (for example analytics) may store data overseas, including in the United States. We take reasonable steps to ensure they handle it consistently with the APPs.

7. Access, correction and complaints

You can ask for access to, or correction of, your personal information by emailing privacy@treeremovalrules.com.au. If you're not satisfied with our response you can complain to the Office of the Australian Information Commissioner (OAIC).

8. Cookies and analytics

See our Cookie Policy. We only load analytics/advertising cookies after you consent via our cookie banner.

9. Changes

We may update this policy from time to time; the "last updated" date above shows the current version. Questions? Email privacy@treeremovalrules.com.au.